We are looking for the Pineapple Fitness Customer service/admin superstar
Do you get freakin’ excited and pride yourself on providing world class customer service and being an administration superstar? If you love organisation and seeing a well oiled machine run smoothly, then this position is for you!
Hey! We are Brit and Shell. Four years ago we went all in and followed our passion of wanting to disrupt the norm of women’s fitness in Newcastle. And so Pineapple Fitness was born. Pineapple Fitness attracts down to earth, supportive, kind, loving women building a fun and inspiring community. We embrace and empower all women by treating our members and staff as individuals, and provide the specific tools, support and the accountability they need to achieve and deliver life changing results.
We currently offer Outdoor and Indoor Group Training, Nutrition Programs, On-going Body Composition testing, Workshops and an incredible community to help educate, motivate, and support women, and teens to improve their health and fitness. Our new studio is located at 56 Forbes St Carrington are we very proud to say that business is booming, which is why we are looking for an incredible admin and customer service superstar to join our tight knit team!
Pineapple Fitness Core Values
Mindset - you are enough just as you are
Nutrition - nourish your body with simple, wholefoods most of the time but if you want cake, eat the damn cake!
Community - friendly, uplifting, supportive and authentic
Movement - fun, functional, adventurous movement to LIVE your best life
Mission for the Role:
To provide world-class customer service and administration to Pineapple Fitness Clients, Suppliers and Audience to ensure their experience is 5 Star.
To support the directors and coaches of Pineapple Fitness through outstanding admin and team communication
To cultivate a strong sense of community, and create raving fans of Pineapple Fitness and be dedicated to achieving Pineapple Fitness’ Mission by embracing and living out our Core Values.
Deliver world class customer service to Pineapple Fitness clients by replying to all client enquiries within 24 hours
Provide an exceptional client experience to Pineapple Fitness clients by maintaining 100% completion rate of daily/weekly tasks
Produce 80% conversion rate from Consult to Prospect
Always looking for ways to innovate and create streamlined processes
With our guidance and training, you will fulfil the above Position Outcomes by completing the following Customer Service Position Tasks:
Deliver world class customer service via email and phone to Pineapple Fitness clients
Provide admin support to the Pineapple Fitness Directors
Provide admin support to Pineapple Fitness Coaches
Provide an exceptional client experience to Pineapple Fitness clients outside of their training sessions E.g - sending birthday cards and welcome texts
Upkeep and rotation of retail stock
Maintain an exceptional training facility
Front Desk and Reception Duties
Prescreen client leads and maintaining an 80% conversion rate from Consult to Prospect
Continuously reviewing and upgrading the business systems to ensure streamlined processes
Continual professional and personal development every month
Attend Team Meetings
Attend Team Workshops
Attend Performance Appraisals
These are the skills you must already have in order to qualify for this position:
Honesty and Integrity – Earns trust and maintains confidences. Values open communication and feedback.
Learns quickly - Demonstrates ability to quickly and proficiently understand and absorb new information. Uses initiative. Prioritise workload and multitask effectively.
High attention to detail and excellent organisation skills - you are the glue of our company and keeps everything running smoothly
Communication Skills – Our clients are VERY important to us. You will be comfortable conversing in-person and on the phone, and know how to conduct yourself professionally and deliver clear instructions to the clients.
People skills and personality - You must LOVE working with people! As mentioned above you must be very comfortable working with people. This is an uplifting studio and you must be able to show your energy and excitement while working with our clients and team members.
High Standards – Expects personal performance and team performance to be nothing short of the best. Values their personal appearance. Has a strong work ethic. Always maintains a polite and professional approach
Teamwork – Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
Flexibility/Adaptability – Ability to think on their feet.
Experience as an administrative assistant, virtual assistant or office admin assistant
Working knowledge of office equipment e.g computers, printers, ipads, smart phones etc
Proficiency in MS Office (MS Excel, MS Word and MS PowerPoint, in particular)
Excellent time management skills and the ability to prioritise work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong organisational skills with the ability to multi-task
A passion for health and fitness
Bonus Qualifications and Experience (nice to have but definitely NOT essential)
Experience with Mindbody/Wellness Living, Mailchimp, Xero, Docusign, Google Drive, Dropbox
Current First Aid and CPR
Working with Children’s Check
This current position is casual with the intention to convert to a more permanent role. Hours will begin at 10-15 per week and will be spread over 5 days (Monday - Friday)
Applications close the 2nd June! If this opportunity excites you and you're looking to make providing excellent customer service within the health and fitness your career, then complete the below and if we agree, we'll get in touch!
x Brit + Shell
Please fill out the form below OR film a video of you answering the below questions and email it to firstname.lastname@example.org